Afterwards

Yes we do; we call that maintenance. We offer a maintenance package to every client after completing their website. In that maintenance package, we typically include doing regular backups of the entire site, regular updates of the website software, investigating when there are issues on the website, a certain number of hours per month for any work you'd like us to do on the site, and support, where your team can ask us any questions about the site, such as how to add new content to it.

And we even offer maintenace to some clients whose sites we didn't build ourselves, provided that they're built in a way that's similar to the way we build websites.

If you'd like us to maintain your website, contact us about it.

It makes us really sad every time we hear stories of freelancers who build a website for a business, then become really difficult to get in touch with afterwards, or disappear altogether. There are many reasons they might do this, but none really excuse this behaviour.

Rather than trying to ensure this never happens, the best thing to do is ensure it isn't a problem for you by looking at the alternatives.

Firstly, make sure that your site is built in a way that isn't too unique and specific to the person or agency that built it. For example, make sure that it's built using popular software like Drupal or WordPress, and make sure the developers haven't included too much custom code that other developers won't be familiar with. How? Just ask them to explain how they plan to build your site, and what parts they're developing instead of sourcing from the wider community.

If you need support for your website, there's a pretty good chance it's built in a way that we're familiar with, so get in touch to chat about it.